June 20, 2010 - by Aparna Nancherla
Great customer service is an ideal that is so frequently bandied about in companies that it should go without saying, right? The truth is that the time and energy that companies invest in this area is often what separates the high performers from the low performers. Sev... More »
June 20, 2010 - by Paula Ketter
As I peruse the 2010 first quarter results for companies such as PC Connection and O'Reilly Automotive, one major trend emerges. Both companies have a solid quarter because of their strong sales performance. The companies grew sales and earnings and improved operating m... More »
June 20, 2010 - by Dan Barr, Krissi Barr
It's safe to say that many learning and development professionals may be hesitant to roll out a training program that 99 percent of their team will never achieve. That's just what golf pros face - less than 1 percent of their students will ever realize the goal of shoot... More »
June 14, 2010 - by Andrew Paradise
Succession planning has rapidly emerged as a significant strategy for sustaining organizational health but recent data collected by ASTD indicates that succession planning in many organizations has fallen short of its goals. Of the 45 percent of organizations that have ... More »
June 14, 2010 - by William Macaux
When Peter Dorsman, senior vice president of global operations at NCR Corporation, decided to bring all of the company's manufacturing operations back inside to drive timely innovation, he called on high-potential leaders from around the world. He knew that an aggressiv... More »
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