Trust Fall

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Pat Galagan

"How do I know you're who you say you are?" That's a question many investors are asking their money managers in the wake of the unraveling of Bernie Madoff's $65 billion Ponzi scheme. But it's also a question many employees are asking about their bosses. Misdeeds by lea... More »

Engage, Empower, Build Loyalty

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Paula Ketter

If there is one thing that this tough economy has taught us, it's the importance of paying attention to employees and customers. The only way to truly drive business results and customer satisfaction is through engaged employees. Just ask Lowe's. "True business success ... More »

Why Gray Matters: Attracting and Retaining the Mature Workforce

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Melanie Holmes

If you want success at retaining your best talent, toss out your stereotypes toward older adults: older workers can't or won't keep their skills current; older workers are cynical, stubborn, and difficult; and older workers have a lot of health problems. Mature workers ... More »

McDonald’s Continues to Invest in Talent

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Diana Thomas

More than 50 years ago, McDonald's founder Ray Kroc said, "If we are going to go anywhere, we've got to have talent, and I'm going to put my money in talent." As a successful food service company, McDonald's continues to uphold and honor Kroc's philosophy. During these ... More »

The Kept-On Workforce of 2009: Building Options or Bummed Out?

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Beverly Kaye

"Waiting for the other shoe to drop" is often the refrain after the dust of downsizing settles. Those employees who have managed to retain their jobs often find that they feel worse about their work lives than those who were forced out. Just as laid-off workers are stru... More »