May 15, 2009 - by Lois J. Zachary
Kendra had a hard time at her new job as manager of customer service at a large retail chain. She had sought out a new job to get away from the very toxic situation in her previous workplace, where there was little communication or information sharing. At the time, she ... More »
April 23, 2009 - by Carol Jennings
The human resources organization development & training (OD&T) department uses a variety of training delivery methods to offer educational opportunities to 20,000 employees across the greater Houston metropolitan area. Memorial Hermann Healthcare System emphasiz... More »
March 23, 2009 - by Pat Galagan
Here's a scenario to give trainers pause. You're presenting at a conference. Minutes into your session, a number of people are tapping furiously on their phones or reading incoming messages. Most of these people get up and leave the room, while another bunch trickles in... More »
January 20, 2009 - by Jennifer Hofmann, Nanette Miner
With all the training modules and technologies now available, organizations need to strategically decide which approach best meets their overall learning goals as well as the individual objective goals for a particular course. Blended learning is a combination of learni... More »
May 15, 2008 - by Aparna Nancherla
At a bimonthly Friday happy hour, a group of employees shares stories of baseball games and baby showers, interspersed with bits of knowledge about their jobs. Amazingly, people still remember these random pieces of learning come Monday morning, despite being mixed up w... More »
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