Learning Your Way Through Crisis

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Paul Harris

When losses mount and a revised business plan is called for, smart companies turn to their training departments to help develop and roll out the new agenda. India’s ICICI Lombard General Insurance Company Ltd. offers an illuminating perspective of this dynamic. More »

There Is No Denying That “Change Is Hard”

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Paula Ketter

Reviewed by Paula KetterChip Heath and Dan Heath, the bestselling authors of Made to Stick, tackled the issue of change in their new book, Switch: How to Change Things When Change is Hard. This is a subject that many authors and subject matter experts have tried to expl... More »