October 12, 2012 - by ASTD Staff
When you examine the BEST award-winning organizations during the past decade, several key characteristics emerge. These winning organizations have metrics that matter—inclusion of learning objectives as part of individual performance goals, a clear link betw... More »
September 07, 2012 - by Dan Pontefract
In its quest to become the most recommended company in the markets it serves, TELUS puts its focus on customer experience and employee engagement. More »
August 14, 2011 - by Jack J. Phillips
A group of client relationship managers participate in a formal learning program to implement new selling skills. Six months after the program, sales improve, and the learning team presents the results to the vice president of sales. The senior executive responds, "An i... More »
July 14, 2010 - by Marjorie Derven
The global recession and threat of a jobless recovery have converged with decade-long seismic shifts in the workplace (Table 1) to create profound implications for today's employees. These volatile changes have been dubbed the "new normal," where long-held assumptions h... More »
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