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UPS

Premium Content

At UPS, the partnership between the leadership and talent development function and the Enterprise Strategic Group allows for the proper design, creation, and implementation of formal development offerings to match the demands of an organization with dynamic and diverse ... More »

Drilling to the Core of Training and Education

Premium Content
Geri McArdle

Facing a wave of retirements and a shortage of experienced replacements, this oil company developed a comprehensive development program for employees at all stages of their careers. More »

The Burgeoning Metrics Market

Premium Content

Blame it on the balanced scorecard. Though not the first to devise a business scorecard, Robert S. Kaplan and David P. Norton set off a flurry of interest in people-related metrics with the publication of their 1996 book The Balanced Scorecard: Translating Strategy Into... More »