Branding the Learning Function

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Preethi Anand

Good branding communicates the value of learning and its impact on employees’ professional development. More »

Emotional Intelligence: Defining and Understanding the Fad

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Kenneth Nowack

Trainers, coaches, and organizations must be wise to what EI means, what different models exist, and which methods best measure it. More »

The Search for True Evidence

Paula Ketter

What is emerging in 2011 is the need for new metrics—those methods that measure quality of employee performance, or the intangibles that go along with leadership, communication, and teamwork. The new workplace is all about getting the most out of your employees, t... More »

The Case for Measuring Intangibles

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Susan Lesser

We tend to measure that which is of value to our business or organization because we inherently know that we can't manage what we can't measure. So what does this say about organizational intangibles, such as leadership, communication, and teamwork? While the majority o... More »