September 23, 2009
The opportunity to tackle a new, complex, and costly learning project is exciting, but it also means that the pressure is on. You try to get down to business, but find your senses assaulted by a horde of visual and aural distractions - ringing landlines, blaring cell ph...
September 16, 2009
For more than 20 years, I have created workforce development programs for a wide range of clients, on three continents. Topics have ranged from the simple to the complex across industries, but I can always count on one request from every client: Improve customer service...
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