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Delivering Effective Performance Feedback

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Deborah Busser

Some of the best informal learning occurs from consistent and candid performance feedback. Are you practicing this skill capably in your workplace? More »

Boosting Performance Through Self-Efficacy

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Self-efficacy is the belief a person holds about whether or not he can successfully attain a desired level of performance. In his studies of self-efficacy, psychologist Albert Bandura demonstrated how the concept relates to human motivation, performance accomplishments,... More »

Coaching for Catalysts: Creating Great Coaching Moments

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Lisa Haneberg

When thinking about what distinguishes great from poor coaching, I remember a conversation I overheard early in my career. I was 20 years old, with an ego that outpaced my accomplishments by a long shot (in other words, I was a normal 20-year-old). I am going to call th... More »

Louder than Words

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Every time you take the platform in front of an audience, your body language speaks loudly and clearly. Smile sheets or evaluations won't help if you don't know what your body is saying that your mouth is not. You must understand what you say without words to eliminate ... More »

An Ounce of Prevention

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Many trainers have probably spent at least one all-nighter in a hotel room, as our team recently did, scrambling to put a complex instructor-led training program back on track. We had previously discovered that wireless access to the custom enterprise application was no... More »