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There Is a Lot More to Training Than Training

Premium Content
Ara Bouloutian

Those dedicated to the training function work energetically to help people develop and improve skills for the purpose of optimizing performance. However, no matter how hard anyone works at training, very often, the expectation of viewing significant behavior change and ... More »

Leading a Sea Change in Naval Education

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Pat Galagan

Before retiring in 2009, Rear Admiral Gary Jones directed Naval Education and Training Command (NETC), the Navy's largest shore command that affects the mission of every naval command. During Rear Adm. Jones' tenure he was responsible for every naval schoolhouse except ... More »

When to Lead? When to Manage?

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Roger Plachy

Leadership - so desired, yet so misunderstood. The confusion is due to its juxtaposition, commingling, and blurring with managership. Managers simply don't know where one stops and the other begins. Thus, managers continue to misjudge the distinction between the needs o... More »

Navigating the Transition to Supervisor

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Marjorie Derven

The initial experiences of first-level supervisors can have a major effect on career progression. Many leaders consider such early job challenges to be pivotal in terms of learning how to be more sensitive to others and leading by persuasion. The need for a positive tra... More »

Are They Being Served?

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Vana Prewitt

For more than 20 years, I have created workforce development programs for a wide range of clients, on three continents. Topics have ranged from the simple to the complex across industries, but I can always count on one request from every client: Improve customer service... More »