The Burgeoning Metrics Market

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ASTD Staff

Blame it on the balanced scorecard. Though not the first to devise a business scorecard, Robert S. Kaplan and David P. Norton set off a flurry of interest in people-related metrics with the publication of their 1996 book The Balanced Scorecard: Translating Strategy Into... More »

Moving Into the Live Virtual Classroom

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Martyn Lewis

With increasing pressure on learning organizations to deliver greater results and with ever-decreasing resources and time, there is an understandable race away from the physical to the virtual classroom. The catch-22 is that virtual training is seen by many as a poor an... More »

Managing 'Use of Self' for Masterful Facilitation

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David Jamieson

Maria stands in front of the class, composed of 30 managers on day two of a four-day leadership training workshop. This day's section is an inquiry into personal values. The class is working in groups to coach each other on clarifying their individual values. One of the... More »