Demystifying the EI Quick Fix

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Laurie Carrick

Are leaders born or made? In 2006, Warren Bennis said, "The most dangerous myth is that leaders are born - that there is a genetic factor to leadership, that people have certain charismatic qualities or not. That's nonsense. Leaders are made rather than born." Daniel Go... More »

A Community First

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Steve Priest

"A community first, and a company second" - an interesting choice of words to describe a $6 billion Fortune 400 organization with 35,000 teammates (employees) across the United States, but an even more interesting choice of words 10 years ago when that same organization... More »

Business Education Under the Microscope: Applying Six Sigma to Workplace Training

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John Baun

In 2008, the United States spent an estimated $134 billion on employee training. Employers train employees for improving job skills, career advancement, industry certifications, and the quality of life of their employees, among other reasons. Employers presume a return ... More »

Making the Shift: 5 Steps to Becoming a Sales Performance Improvement Specialist

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ASTD Staff

"What have you done for me lately?" That question is running through the minds of the sales executives, sales managers, and sellers you work with on a daily basis. If you're a sales trainer who answers this question with the number of programs you facilitated or the res... More »

Value Over Profit Customer Service Models in the Training Unit

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Robert Cooperman

Training professionals, particularly those employed in training units of larger organizations, are subject to the customer service philosophies and practices of their organization as well as the industry the organization works within. This is inherently good; a customer... More »