Trust Fall

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Pat Galagan

"How do I know you're who you say you are?" That's a question many investors are asking their money managers in the wake of the unraveling of Bernie Madoff's $65 billion Ponzi scheme. But it's also a question many employees are asking about their bosses. Misdeeds by lea... More »

Letting Go

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Pat Galagan

Web 2.0 and social networking tools are playing a growing role in informal learning inside organizations. But there's an odd catch. They work best when employees trust the tools and use them, which is closely related to how much control employees are given and how littl... More »

Dude, How’d I Do?

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Pat Galagan

How did I do? It's a common question from Gen Y and younger employees to their bosses and peers. These pragmatic people want feedback on their performance in real time and know how to get it using social networking tools such as Twitter and Facebook. Instead of waiting ... More »

Slash, Burn, and Learn

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Pat Galagan

Would you be surprised to be told that nerdy war-gamers may embody traits that are prized by organizations seeking innovation? Would you accept the premise that teaming up with people you've never met to defeat a tribe of virtual elves breeds collaborative learning? The... More »

Twitter As a Learning Tool. Really.

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Pat Galagan

Here's a scenario to give trainers pause. You're presenting at a conference. Minutes into your session, a number of people are tapping furiously on their phones or reading incoming messages. Most of these people get up and leave the room, while another bunch trickles in... More »