Call on Me

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A financial services company implements an integrated talent management approach to customer service onboarding that delivers world-class results. More »

Measure for Measure

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Pat Galagan

A growing disconnect between the metrics most trainers use and those that corporate leaders prefer is driving new interest in making a better case for training's impact. While CEOs may consider measures of course satisfaction or learning transfer appropriate and even ne... More »

Beyond the Stars

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What comes next? That's the question Blockbuster's training executives asked themselves in 2009. After spending years creating, implementing, and perfecting the Starmaker Training Series, Blockbuster's field operations training program, they were looking for the next st... More »

Newly Hired Executives Not Performing Up to Par

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Phaedra Brotherton

Study shows that a lack of interpersonal skills keeps many new executives from successfully transitioning into their new roles. Despite strong technical know-how and years of previous management experience, nearly one in three externally hired executives and one in five... More »

Harnessing Blogs for Learning

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In the field of training and development, Web 2.0 technologies have been on the front page of the training news for several years. However, blogs have received little attention in relation to e-learning, mobile, and video. If your organization is considering a blogging ... More »