Customer Loyalty Pays Off

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One plumbing wholesaler learns that creating a loyal customer base is well worth the investment. More »

M-Learning: The Future of Training Technology

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In its purest form, mobile learning (m-learning) is micro learning: training tidbits delivered via a mobile device such as a smartphone, MP3 player, netbook, Kindle, or iPad. M-learning is also predicted to be one of the top trends in the learning field in 2011. For the... More »

Rebuilding Trust in the Workplace

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A leader's goals are irrelevant if employees aren't willing to embrace change; if they're not confident, committed, and engaged; and if they don't trust their leaders. If trust has been broken in your organization - and given the Great Recession, odds are, it has been -... More »

55-Plus: The New Unemployables?

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Phaedra Brotherton

Although the percentage of those considered "long-term unemployed" (27 or more weeks) is at its highest level since 1948, job seekers 55 and older are having the toughest time of all. According to a new study, possible culprits include not having the right skills and jo... More »

How to Enhance Your Training Brand

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A company's brand is about more than a clever name or trendy logo. The training brand should also draw out customer connections that go deep into the hearts and minds of learners. The power of branding is a hot topic these days, but applying brand concepts to your train... More »