Gen Y Proves Loyalty in Economic Downturn

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Maybe the stereotype about Gen Y workers racing home at 5 p.m. and working late at night from their Blackberries is just a tired caricature. More »

Leading During Lean Times

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When times are going well, it’s all about the people. When times are going poorly, it’s about revenue. More »

Customer Care Remixed

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Organizations spend more on training sales partners than employees More »

Managing Incentives for Green Vehicles

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With increasing concerns about global warming, energy security, and gas prices, policymakers have encouraged the adoption of more efficient vehicles.These automobiles run the gamut from altern... More »

Local Government Lessons on Emissions Inventories

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More and more local governments, state governments, and corporations now report their greenhouse gas (GHG) emissions. Soon, federal agencies will be required to inventory the annual emissions ... More »