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Instilling Competencies From Top to Bottom

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Customer service and community support go hand in hand at this large Texas hospital. Learning is a principal ingredient of both. University Health System is a large institution that includes a single inpatient hospital and 17 ambulatory care facilities scattered through... More »

Keeping Learning Well-Oiled

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Jiffy Lube University offers 10 certifications including training courses on customer service, management, technical procedures, and service standards to prepare 21,000 employees to serve 22 million customers each year. Most car owners know to have the oil in their cars... More »

Learning Adds Up To Revenue Growth

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Driven by the employment motto, "From campus to partner," employee learning and development at Grant Thornton is guided by a stair-step framework that includes all online and in-person offerings. The senior managers, all CPAs, work at Chicago-based Grant Thornton LLP, a... More »

Learning to Innovate

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David Wentworth

A new ASTD-i4cp study explores learnings role in creating a culture that supports innovation. The ability to actively promote, develop, and sustain a culture of innovation has become a matter of paramount importance for many organizations. More »