Emotional Intelligence: Can It Be Taught?

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Golnaz Sadri

Emotional intelligence (EI) has generated a great deal of attention in recent years. Many researchers and practitioners feel that EI supersedes other forms of intelligence in determining success or failure in jobs requiring high levels of interaction with others (manage... More »

Your Best Foot Forward: Image in the Workplace

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Gina Gotsill

Picture this: The CEO is presenting her new ideas for the next quarter. You notice your co-worker texting and checking email. Another co-worker, dressed in rumpled jeans and a t-shirt, yawns. After the meeting, your manager asks you to introduce a new employee to others... More »

Distasteful Duties: Maintaining Order and Discipline

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T. E. Winchell

Public-sector managers find addressing subordinates inappropriate conduct or poor performance to be among their most distasteful duties. They have a greater administrative burden than is typical of their private-sector counter-parts for two reasons: the public-secto... More »