Customer Loyalty Pays Off

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ASTD Staff

One plumbing wholesaler learns that creating a loyal customer base is well worth the investment. More »

How to Enhance Your Training Brand

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Amy Hand

A company's brand is about more than a clever name or trendy logo. The training brand should also draw out customer connections that go deep into the hearts and minds of learners. The power of branding is a hot topic these days, but applying brand concepts to your train... More »

Are You Prepared to Go Global?

Paula Ketter

Does your organization have an environment of inclusion, where employees around the world are tolerant of differences and willing to learn about other languages, cultures, and traditions? More »

The Silent Killers of Productivity and Profit

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Chauncey Bell

As we make our way out of the recent recession, it is clear that the business world has changed dramatically and there will be no going back to the way things were. Yet the training and development world remains largely stuck in dated thinking, practices, and programs t... More »