September 15, 2011
Wendi Pomerance Brick
As agencies respond to the Presidents order to streamline
customer service, it is critical they rely on people, process,
procedures, and technology to ensure the highest quality is
delivered for every caller, every day.
The way we did business five years a...
February 19, 2011
As I exited Amtrak at Philadelphia's 30th Street Station and made my way to the escalator destined upward to the grand train lobby, the oddest thing happened. The moving staircase that was still packed with people heading down to the train platform suddenly changed dire...
Stay connected with: