August 19, 2011 - by Paula Ketter
What is emerging in 2011 is the need for new metrics—those methods that measure quality of employee performance, or the intangibles that go along with leadership, communication, and teamwork. The new workplace is all about getting the most out of your employees, t... More »
August 14, 2011 - by Susan Lesser
We tend to measure that which is of value to our business or organization because we inherently know that we can't manage what we can't measure. So what does this say about organizational intangibles, such as leadership, communication, and teamwork? While the majority o... More »
August 14, 2011 - by Jack J. Phillips
A group of client relationship managers participate in a formal learning program to implement new selling skills. Six months after the program, sales improve, and the learning team presents the results to the vice president of sales. The senior executive responds, "An i... More »
March 19, 2011 - by ASTD Staff
A metal manufacturer learns that effective leadership is necessary for optimum plant productivity. More »
March 13, 2011 - by Ethan S. Sanders, Kate Harker, Lisa Gabel
It is common to encounter skeptical attitudes toward the measurement of leadership development programs. In truth, the research team was somewhat skeptical as we began the ASTD/ICF study titled "The Impact of Leadership Development Programs." Our initial foray into the ... More »
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