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The Case for Measuring Intangibles

Premium Content
Susan Lesser

We tend to measure that which is of value to our business or organization because we inherently know that we can't manage what we can't measure. So what does this say about organizational intangibles, such as leadership, communication, and teamwork? While the majority o... More »

Moving From Evidence to Proof: New Directions for the Way We Think About Metrics

Premium Content
Jack J. Phillips

A group of client relationship managers participate in a formal learning program to implement new selling skills. Six months after the program, sales improve, and the learning team presents the results to the vice president of sales. The senior executive responds, "An i... More »

The Best of Best Practices: Critical Success Factors for Identifying and Measuring Industry-Leading Management Solutions

Premium Content
Louis Carter

In today's uncertain economic climate, the ability to identify effective and actionable solutions to business challenges is more crucial than ever to the strategic management process. When there are substantial problems to be solved, best practice benchmarking providers... More »

Moving Into the Live Virtual Classroom

Premium Content
Martyn Lewis

With increasing pressure on learning organizations to deliver greater results and with ever-decreasing resources and time, there is an understandable race away from the physical to the virtual classroom. The catch-22 is that virtual training is seen by many as a poor an... More »