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Armed With Psychology:Six Worker Personalities

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The best managers learn the personalities of their teams and respond to their needs. A major general has seen Process Communication lead to accomplishing missions and properly distributing work. For years, my colleagues and I have said I will never do... More »

Emotional Intelligence: Can It Be Taught?

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Emotional intelligence (EI) has generated a great deal of attention in recent years. Many researchers and practitioners feel that EI supersedes other forms of intelligence in determining success or failure in jobs requiring high levels of interaction with others (manage... More »

Distasteful Duties: Maintaining Order and Discipline

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Public-sector managers find addressing subordinates inappropriate conduct or poor performance to be among their most distasteful duties. They have a greater administrative burden than is typical of their private-sector counter-parts for two reasons: the public-secto... More »