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A Community First

Premium Content
Steve Priest

"A community first, and a company second" - an interesting choice of words to describe a $6 billion Fortune 400 organization with 35,000 teammates (employees) across the United States, but an even more interesting choice of words 10 years ago when that same organization... More »

Going Up

Premium Content
John Park

Since 2004, Schindler Elevator Corporation has been partnering with Penn State's Management Development program to deliver two unique training programs for its field managers. The program is built on a foundation of action learning, high student-leader-instructor intera... More »

Respect for the BEST

Premium Content
Paula Ketter

There is something unique about watching Emmy award nominees walk the red carpet. There is an aura of excitement and anticipation as the award nominees, some of whom have won before and many of whom are first-timers, soak up everything the night has to offer. But when i... More »

The Rise of Social Media

Premium Content
Laleh Patel

It is virtually impossible to ignore the potential of social media for any business operation. The main reason for the excitement is the fact that social media is engulfing the population at phenomenal rates. While it took radio and television 38 years and 13 years, res... More »

Value Over Profit Customer Service Models in the Training Unit

Premium Content
Robert Cooperman

Training professionals, particularly those employed in training units of larger organizations, are subject to the customer service philosophies and practices of their organization as well as the industry the organization works within. This is inherently good; a customer... More »