July 06, 2010
For the past decade or so, new technology and systems have been
prominent in performance improvement initiatives. Scorecards and
performance measurement have been promoted as an answer for
performance problems. Over this period,...
January 15, 2010
Are your agency leaders talking about collaboration now more than
five or six years ago? Are you seeing considerably more
collaboration in your agency today?
When I pose these questions to managers, 80 to 90 pe...
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