March 23, 2009 - by Bill Withers
Gregory Bateson famously said that information is a "difference that makes a difference." We can say a similar thing about feedback: "If nothing happens because of it, it ain't feedback." So what keeps something from happening when we are giving or receiving feedback? F... More »
March 23, 2009 - by Gina Gotsill
Patricia Sparacio, managing director of the New York Institute of Finance, is sitting in her office on a Monday evening, waiting for her students to arrive. When her class of several hundred students is ready to start, she logs in and greets the group. Her closest stude... More »
March 23, 2009 - by Pat Galagan
Here's a scenario to give trainers pause. You're presenting at a conference. Minutes into your session, a number of people are tapping furiously on their phones or reading incoming messages. Most of these people get up and leave the room, while another bunch trickles in... More »
March 23, 2009 - by Aparna Nancherla
The human brain is conveniently wired so that when thinking about a fearful prospect such as being downsized, one is quickly reassured by the reasoning that it's much more likely to happen to someone else rather than oneself. The unfortunate truth is that this belief is... More »
March 23, 2009 - by Paula Ketter
On that fateful February day in 2003, as the Columbia crew prepared to re-enter the Earth's atmosphere, seven astronauts were trying to regain control of the spacecraft, focusing more on solving the vehicle control issues than their own survival. "Crew members become co... More »
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