September 16, 2009 - by Vana Prewitt
For more than 20 years, I have created workforce development programs for a wide range of clients, on three continents. Topics have ranged from the simple to the complex across industries, but I can always count on one request from every client: Improve customer service... More »
August 23, 2009 - by Jane Loda
Generation Y, some 70 million strong, have already begun to assert their influence on America's workforce, yet they remain the least understood by their managers. Bruce Tulgan's Not Everyone Gets a Trophy offers valuable insights for understanding what motivates and def... More »
July 28, 2009 - by Craig Pettibone
The Coalition for Effective Change (CEC), which is made up of 34 organizations with a combined membership of more than 600,000, celebrated its 15th anniversary on June 22, 2009. The CEC came together in 1993 to provide a voice f... More »
July 16, 2009 - by Mike MacPherson
In 1954, a milkshake machine salesman named Ray Kroc negotiated a deal with the McDonald brothers to take their restaurant concept national. In the first franchise, opened near Kroc's home in Chicago, he and partner Art Jacobs attempted to perfect important aspects of t... More »
June 15, 2009 - by Katharine Giacalone
To open a vacancy or not to open a vacancy - that is the question. While fiscal responsibility is in the hearts and minds of most organizations these days, they still have to run their businesses. So if there is a vacancy the organization can't live without, employers n... More »
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