Knowledge Walks Out the Door

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Michael Laff

For many organizations, the only planning being contemplated for retiring baby boomers is determining how many pizzas to order for the farewell party. A surprisingly low 4 percent of organizations reported having a formal knowledge-transfer process, according to a surve... More »

The Perils of High Performance

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Michael Laff

Traits that made managers effective at the staff level, such as self-reliance, determination, and extreme confidence, often prove to be a potent mix at the supervisory level. A recent study by Personnel Decisions International, a Minneapolis-based consultancy, found tha... More »