We know good facilitation skills: Ask don't tell, and encourage discussion among participants, not just between you and the participants. An instructor needs to play devil's advocate to challenge people's thinking. Yet when they move from the traditional classroom to th... More »

Learning Technologies

Delivering Training , E-Learning , Engagement , Managing the Learning Function

The word "innovation" is surrounded by a great deal of buzz in today's tough economic climate, with many analysts upholding "creative new ideas" as a way to survive and thrive during this recession. But as Michael J. Moscynski, a vice president with Juran Institute, wri... More »

Learning & Development , Senior Leaders & Executives

Business Impact , Engagement , Human Performance Improvement , Informal Learning , Innovation

Thanks to recent downsizing and financial trauma, middle managers find themselves with not just their own job responsibilities but many other employees' job responsibilities as well. Business functions such as training, leadership, and project management have become exp... More »

Learning & Development , Senior Leaders & Executives

Business Impact , Delivering Training , Training and Development - General

Nobody needs to be reminded that the world is much different than it was merely 12 months ago. At Mattel Inc., the impact has been to focus on "deliver" - our watchword for the year - and that means deliver in support of key goals and metrics. There are many significant... More »

Career Development , Human Capital , Senior Leaders & Executives

Career Development , Human Performance Improvement , Integrated Talent Management , Measuring and Evaluating

Our relationships equal our success. As managers, our success is contingent upon getting the most out of the people in our organizations. Despite its importance, however, this concept is one management truth that is seldom taught in business school. Therefore, it's litt... More »

Human Capital

Assessment , Business Impact , Engagement