September 16, 2009 - by Vana Prewitt
For more than 20 years, I have created workforce development programs for a wide range of clients, on three continents. Topics have ranged from the simple to the complex across industries, but I can always count on one request from every client: Improve customer service... More »
September 16, 2009 - by Tom Kelly
Recent research underscores what learning executives have known for decades - effective communication between learning leaders and executives in the C-suite is difficult to achieve. Even in the most visionary organizations that have complete executive buy-in, engagement... More »
September 16, 2009 - by Paul Harris
A handful of students within the business and engineering schools at San Jose State University in California are headed for careers in service-related industries with an expanded set of marketable skills. A specially devised curriculum shared by the two schools includes... More »
September 16, 2009 - by Michael Laff
"I was surprised by the cold shoulder I got from other executives," says Garber, chief operating officer at International SOS Assistance. "I've been open to mentoring other women." Fortunately, a furious search did not end in futility. She met the ideal mentor at a time... More »
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