Don’t Discount the Motivating Power of the Underdog

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Aparna Nancherla

When comparing two star employees up for the same promotion, it's commonly assumed that the lower-ranked one might have more intrinsic incentive to take down the higher-ranked one. Actually, the opposite is true, according to a recent study conducted by Robert Lount, an... More »

Value Over Profit Customer Service Models in the Training Unit

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Robert Cooperman

Training professionals, particularly those employed in training units of larger organizations, are subject to the customer service philosophies and practices of their organization as well as the industry the organization works within. This is inherently good; a customer... More »

Brain Break: Understanding the Influence of Brain Functions on Organizational Effectiveness

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Ken Buch

Today's methods of conducting business impede employee productivity. Many organizations operate with incredibly high expectations for creating quality deliverables in an unreasonably short period of time. Employees are expected, or even required, to work long hours with... More »