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Dont Overlook Frontline Supervisors

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For the past decade or so, new technology and systems have been prominent in performance improvement initiatives. Scorecards and performance measurement have been promoted as an answer for performance problems. Over this period,... More »

Enhancing the Knowledge Management Capabilities of Federal Agencies

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Institutional knowledge is the shared and applied knowledge of procedures, rules, traditions, values, history, and performances that exist among members of an organization. Knowledge management is broadly defined as any process ... More »

Human Capital Councils Help Drive Change

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As his administration settles into the executive branch, President Obama faces the largest number of challenges of any new president in recent memory. Building a strong, skills-based federal workforce is key to addressing these ... More »

The Performance Imperative

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In his inaugural address, President Obama laid out a significant challenge to the managers of the federal government and the public and private sector partners that support government programs: The question we ... More »

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