July 20, 2010
When it comes to providing service, especially in the world of consulting and workplace training, there is one quality that I believe is more powerful than any other for enabling us to transform the lives of the people we serve. It's not something you'll find on a list ...
July 03, 2010
Institutional knowledge is the shared and applied knowledge of
procedures, rules, traditions, values, history, and performances
that exist among members of an organization. Knowledge management
is broadly defined as any process ...
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