New Skills for a New Work Reality

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Pat Galagan

What skills will be in demand in the 2012 workplace? The answer depends on whom you ask and whose skills you're talking about. But the short answer is that no one escapes the need to acquire some new ones. More »

Seeking Civility: Eradicating Bullying at Work

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Catherine Mattice

The media and lawmakers have been abuzz with talk of bullying in schools; but bullying does'nt end when you graduate. It is alive and well in the workplace, too. According to research by the National Institute for Occupational Safety and Health, 25 percent of workplaces... More »

Getting Social to Create Transparency

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Jennifer J. Salopek

Many of TELUS's initiatives rely on a leadership framework that is clear, succinct, and tailored to a work environment of virtual teams that are managed at a distance and assessed on outcomes rather than tasks. In 2009, T+D reported that TELUS is frequently in search of... More »

Instilling Competencies From Top to Bottom

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Paul Harris

Customer service and community support go hand in hand at this large Texas hospital. Learning is a principal ingredient of both. University Health System is a large institution that includes a single inpatient hospital and 17 ambulatory care facilities scattered through... More »

Investing in Learning

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Jennifer J. Salopek

A strong culture of continuous learning encourages employees to be proactive partners in their growth and development. Much has changed at Summit Credit Union in the past three years. A merger in the fall of 2008 nearly doubled the organizations size, necessitating the ... More »