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Aligning Perspectives on Performance

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Managers and their direct reports may get along swimmingly, but chances are they disagree on an issue that directly affects both of them: the employee's performance rating. According to a Novations report called "Closing the Gap," managers rate their direct reports as s... More »

Engage, Empower, Build Loyalty

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Paula Ketter

If there is one thing that this tough economy has taught us, it's the importance of paying attention to employees and customers. The only way to truly drive business results and customer satisfaction is through engaged employees. Just ask Lowe's. "True business success ... More »

Francine Ward

An interview with Francine Ward, Founder and Director, Esteemable Acts Institute. Through the self-founded Esteemable Acts Institute, Ward helps clients build self-esteem through positive action. More »

Learning to Behave for Better Performance

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The following story was described by Sylvia Lafair, president of CEO Inc., and author of Don't Bring It to Work. More »

Louder than Words

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Every time you take the platform in front of an audience, your body language speaks loudly and clearly. Smile sheets or evaluations won't help if you don't know what your body is saying that your mouth is not. You must understand what you say without words to eliminate ... More »