June 20, 2010 - by Aparna Nancherla
Great customer service is an ideal that is so frequently bandied about in companies that it should go without saying, right? The truth is that the time and energy that companies invest in this area is often what separates the high performers from the low performers. Sev... More »
June 14, 2010 - by William Macaux
When Peter Dorsman, senior vice president of global operations at NCR Corporation, decided to bring all of the company's manufacturing operations back inside to drive timely innovation, he called on high-potential leaders from around the world. He knew that an aggressiv... More »
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