Learning Your Way Through Crisis

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Paul Harris

When losses mount and a revised business plan is called for, smart companies turn to their training departments to help develop and roll out the new agenda. India’s ICICI Lombard General Insurance Company Ltd. offers an illuminating perspective of this dynamic. More »

At the Department of Labor We're Using our Strategic Plan to Manage. No, Really.

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Dave Frederickson

How can a strategic plan become a springboard to directly manage the operations of a federal department or agency in a way that increases the likelihood of achieving the organization’s goals? At the U.S. Department of Labor (DOL), we have adopted a systematic appr... More »