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Designing a Social Media Strategy to Fulfill Agency's Mission

Premium Content

Social media applications have become acceptable communication and interaction channels in the public sector. Driven by online behavior of citizens, available social networking platforms, and the governments' need to become more participatory, transparent, and collabora... More »

HowTo.gov Provides Government Tools to Engage Citizens Online

Premium Content

Social media in government is here to stay. The team in the General Services Administration's (GSA) Office of Citizen Services and Innovative Technologies (OCSIT) knows this well. This is the team that provides agencies with best practices, training, and shared tools an... More »

Online Dialogues Help Promote Learning and Engage Citizens

Mary Leary

Imagine having the ability to obtain citizens’ perspectives on government programs, policies, procedures, or regulations quickly, inexpensively, and with few barriers to participation from a broad constituency. Imagine how much federal, state, and local official c... More »

Training to the Rescue: First Responders Power Up Skills While Cutting Costs

In the movie Apollo 13, one of the scientists supporting the astronauts' return to Earth interrupts NASA Flight Director Gene Kranz, insisting "Power is everything! Without it, they don't talk to us, they don't correct their trajectory, they don't turn the heat shield a... More »

Advanced Collaboration Techniques for More Effective Management

Premium Content

Advanced 3D collaboration technologies are being used by government agencies to enhance training, operations center management, and research and development. These new solutions deliver greater value with fewer resources and hel... More »

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