Designing a Social Media Strategy to Fulfill Agency's Mission

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Ines Mergel

Social media applications have become acceptable communication and interaction channels in the public sector. Driven by online behavior of citizens, available social networking platforms, and the governments' need to become more participatory, transparent, and collabora... More »

How FEMA Drove 23,000 People to Join it's Online Community

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Joseph Porcelli

National preparedness is everyone's shared responsibility—not just government's. While the responsibility for coordinating and advancing national preparedness and enhancing resiliency falls on the Federal Emergency Management Agency's (FEMA) shoulders, every perso... More »

HowTo.gov Provides Government Tools to Engage Citizens Online

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Andrea Sigritz

Social media in government is here to stay. The team in the General Services Administration's (GSA) Office of Citizen Services and Innovative Technologies (OCSIT) knows this well. This is the team that provides agencies with best practices, training, and shared tools an... More »

Social Media Matures into Viable, Valuable Communications Tool

Andrew Krzmarzick

Recent trends in the use of social media and mobile technology have given governments fresh opportunities to engage and educate a diverse array of citizens. Sixty-nine percent of adults in the United States were using social networks as of August 2012, according to... More »

Three Trends Affect Social Media Adoption in Your Agency

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Jeanne Meister

While social learning is gaining in momentum among chief learning officers, chief talent officers, and heads of human resources, there are a number of barriers to adopting social learning for an organization. To implement social learning, one has to understand the large... More »