July 20, 2010
When it comes to providing service, especially in the world of consulting and workplace training, there is one quality that I believe is more powerful than any other for enabling us to transform the lives of the people we serve. It's not something you'll find on a list ...
July 15, 2010
Herb Greenberg, Patrick Sweeney
2009 is one year that none of us will ever forget. We all had to shrink to squeeze through the eye of the storm, and we had to learn how to compete in a completely new game. Our competitors, we found, are no longer in our neighborhoods or on the other side of town. They...
July 06, 2010
For the past decade or so, new technology and systems have been
prominent in performance improvement initiatives. Scorecards and
performance measurement have been promoted as an answer for
performance problems. Over this period,...
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