December 24, 2012 - by Dwight Ink, Anne Joseph OConnell, David Lewis, James Pfiffner
A president is elected every four years, but he or she does not run the government alone. Thousands of political appointments must be made to establish the White House's leadership of the executive branch. More »
June 15, 2012 - by Paul R. Lawrence, Mark A. Abramson
What do executives do? How do they spend their time? What do they leave behind after their tenure? To answer these questions, we interviewed 24 top political executives in the Obama Administration during their first two years in office. Beginning in 2009, we interviewed... More »
February 19, 2011 - by Karen Friedman
As I exited Amtrak at Philadelphia's 30th Street Station and made my way to the escalator destined upward to the grand train lobby, the oddest thing happened. The moving staircase that was still packed with people heading down to the train platform suddenly changed dire... More »
April 21, 2010 - by John Marshall
The shared services revolution began in the late 1980s with the adoption of commercial off-the-shelf (COTS) enterprise resource planning (ERP) software packages by leading commercial enterprises. These highly standardized and sc... More »
April 18, 2010 - by Thad Juszczak
Government agencies often provide essential services that no one else provides. Therefore, the managers who run those agencies need a tool to manage for results, and citizen consumers of those services need one to gauge their ... More »
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