Learning Your Way Through Crisis

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Paul Harris

When losses mount and a revised business plan is called for, smart companies turn to their training departments to help develop and roll out the new agenda. India’s ICICI Lombard General Insurance Company Ltd. offers an illuminating perspective of this dynamic. More »

Why Innovation? Why Now?

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Pat Galagan

A young man we know recently made a career move some would find unthinkable. He left a software engineering job at Google to go to work for a little-known startup with few perks and no charisma to speak of. Among his reasons for making the switch was his sense that Goog... More »

The Case for Measuring Intangibles

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Susan Lesser

We tend to measure that which is of value to our business or organization because we inherently know that we can't manage what we can't measure. So what does this say about organizational intangibles, such as leadership, communication, and teamwork? While the majority o... More »