September 15, 2010 - by Pat Galagan, Tony Bingham
If there were a reality TV show called Extreme Leadership Development, Mercer CEO Michele Burns would be its star. Burns came to her current job by way of Delta Airlines during and after 9/11, and Mirant, an energy company she led out of Chapter 11. Not long after she t... More »
June 14, 2010 - by Mark Frein, Rosie Steeves
The issue of executive support for leadership development solutions is far more complex than often acknowledged. Unfortunately, all too often, we hear generalizations ("We don't have executive support for this") without due consideration of the variables that must be ta... More »
April 21, 2010 - by John Marshall
The shared services revolution began in the late 1980s with the adoption of commercial off-the-shelf (COTS) enterprise resource planning (ERP) software packages by leading commercial enterprises. These highly standardized and sc... More »
April 18, 2010 - by Thad Juszczak
Government agencies often provide essential services that no one else provides. Therefore, the managers who run those agencies need a tool to manage for results, and citizen consumers of those services need one to gauge their ... More »
April 14, 2010 - by Maria Darby
As the federal government seeks to maximize resources amid mounting deficits, organizational change is a top priority. In the private sector, the slow economic recovery is forcing companies to reevaluate their current business practices and explore new approaches for en... More »
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