High-Impact Decisions: Report Card Grades Regulators

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Jerry Ellig

The Mercatus center at george Mason university has a new report card to grade the executive branch on high-priced decisions. it encourages regulatory impact analysisa tool presidents have tried to get agencies to apply for decades. A few years ago at ... More »

Living With Continuing Resolutions

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Thad Juszczak

Fall is the season for living with continuing resolutions. Like frontiersmen, agencies need to stock up and plan ahead in advance of the unpredictable winter. Continuing resolutions (CRs) are here to stay. Although administrators fear CRs might wreak havoc... More »

Efficient Management: From Global Threats to Small Projects

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Craig Killough

Government budget cutbacks and increasing project complexity have boosted demand for project and program managers who can squeeze efficiencies out of public-sector undertakings. Federal, state, and local governments face budget challenges that make it esse... More »

Distasteful Duties: Maintaining Order and Discipline

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T. E. Winchell

Public-sector managers find addressing subordinates inappropriate conduct or poor performance to be among their most distasteful duties. They have a greater administrative burden than is typical of their private-sector counter-parts for two reasons: the public-secto... More »

On OrderBetter Call Centers for Citizens

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Wendi Pomerance Brick

As agencies respond to the Presidents order to streamline customer service, it is critical they rely on people, process, procedures, and technology to ensure the highest quality is delivered for every caller, every day. The way we did business five years a... More »