Blackboard Pays Off for ADP

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Kevin Alansky

Roseland, New Jersey - based ADP has become one of the world's largest providers of business outsourcing solutions, by focusing on more than just the quality of its products and services. The 60-year-old company, which has achieved nearly $9 billion in revenues annually... More »

Maintenance: the Forgotten Step

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Mark Simon

At a recent meeting, the director of training operations at a global biopharmaceutical company was asked a fairly simple and straightforward question: "What keeps you awake at night?" After thinking about it for a moment, she said, "Well, my group is developing more tha... More »

Presenting Course Outlines in a Flow Chart Format

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Emanuel Albu

When a trainer introduces a course or workshop outline, he provides a snapshot of what will be covered, including the learning goals, timeline, activities, assignments, and other pertinent information to the participants. According to Pat McLagan, trainers can help lear... More »

Measuring Up: Making a Case for the Value of Training

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Meryl Natchez

Framing results solely based on Donald Kirkpatrick's four levels of measurement doesn't clarify the business value of training. For example, if measurement for a course on diversity calls for 2,000 managers to successfully complete a one-day course, then upper managemen... More »