Fighting the Good Fight

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Paula Ketter

This book explains how to protect a good idea and win support for it. The authors welcome naysayers, nitpickers, and handwringers into the room during the discussion, because they show you in this book how to respond to the unfair attacks to find success. Readers learn ... More »

Adult Learning Principles to Consider When Using Web 2.0

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Laine Hurdle

You announced that your office will begin using a new online application for discussing organizational issues versus shooting out emails. Now, what do you do? What is it? Web 2.0 applications are online web-based programs that enable individuals to communicate by provid... More »

Enhancing the Knowledge Management Capabilities of Federal Agencies

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Jack Malgeri

Institutional knowledge is the shared and applied knowledge of procedures, rules, traditions, values, history, and performances that exist among members of an organization. Knowledge management is broadly defined as any process ... More »

Coloring the Ideal Business Transformation Solution

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Frank Slezak

Crayola, a Hallmark-owned company with headquarters in Easton, Pennsylvania, realized in 2004 that it needed to replace its aging legacy software systems. Its strategy was to implement an enterprise system that would be the single source of their manufacturing, inventor... More »

Maintenance: the Forgotten Step

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Mark Simon

At a recent meeting, the director of training operations at a global biopharmaceutical company was asked a fairly simple and straightforward question: "What keeps you awake at night?" After thinking about it for a moment, she said, "Well, my group is developing more tha... More »