Emotional intelligence (EI) has generated a great deal of attention in recent years. Many researchers and practitioners feel that EI supersedes other forms of intelligence in determining success or failure in jobs requiring high levels of interaction with others (manage... More »

Career Development , Human Capital , Learning & Development

Assessment , Business Impact , Career Development , Coaching and Mentoring , Competencies , Engagement , Measuring and Evaluating , Simulations and Serious Games , Social Learning , Training and Development - General , Trends

It has been more than 15 years since the CompStat management model was first introduced by the New York City Police Department (NYPD), sparking a movement that has profoundly affected public administration. CompStat has been suc... More »

Human Capital , Learning & Development , Learning Technologies

Engagement , Global Workforce Development , Informal Learning , Integrated Talent Management , Leadership Development , Managing Organizational Knowledge , Measuring and Evaluating , Trends

While many may think the utility industry is protected from economic turbulence, it, too, is affected by issues surrounding the economy. Customers' ability to pay their utility bills and fluctuating gas prices are among the factors that affect a utility's financial stan... More »

Learning & Development , Workforce Development

Economy , Engagement , Global Workforce Development , Measuring and Evaluating , Trends

Would you be surprised to be told that nerdy war-gamers may embody traits that are prized by organizations seeking innovation? Would you accept the premise that teaming up with people you've never met to defeat a tribe of virtual elves breeds collaborative learning? The... More »

Learning & Development

Career Development , Coaching and Mentoring , Engagement , Innovation , Measuring and Evaluating , Simulations and Serious Games , Trends