Designing a Social Media Strategy to Fulfill Agency's Mission

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Ines Mergel

Social media applications have become acceptable communication and interaction channels in the public sector. Driven by online behavior of citizens, available social networking platforms, and the governments' need to become more participatory, transparent, and collabora... More »

How FEMA Drove 23,000 People to Join it's Online Community

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Joseph Porcelli

National preparedness is everyone's shared responsibility—not just government's. While the responsibility for coordinating and advancing national preparedness and enhancing resiliency falls on the Federal Emergency Management Agency's (FEMA) shoulders, every perso... More »

Making Social Media Content as Accessible as Possible

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Scott Horvath

Most everyone has heard of Section 508, the requirement that federal electronic information technology must be accessible to those with disabilities. Section 508 applies to more than is commonly understood, however. It applies to all online content that is created by th... More »

Three Trends Affect Social Media Adoption in Your Agency

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Jeanne Meister

While social learning is gaining in momentum among chief learning officers, chief talent officers, and heads of human resources, there are a number of barriers to adopting social learning for an organization. To implement social learning, one has to understand the large... More »

Virtual Worlds and Social Media Drive Results and Training

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Samantha Wasserman

With increased constraints on both time and budgets, today's leadership must find creative solutions and strategies to deliver needed training. The National Highway Institute (NHI) has harnessed the power of virtual solutions, mobile and social media, informational vide... More »