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Engage, Empower, Build Loyalty

Premium Content
Paula Ketter

If there is one thing that this tough economy has taught us, it's the importance of paying attention to employees and customers. The only way to truly drive business results and customer satisfaction is through engaged employees. Just ask Lowe's. "True business success ... More »

Motivation Is an Inside Job

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Sifting through the mass of literature on the subject, it is a rare occurrence when a self-development book infiltrates your consciousness and subtly goads you into action. It's a challenge to set aside time in this economy to focus on anything other than an increased w... More »

Engaging Citizens in State Recreation Planning: Best Practices from Oregon

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Citizen participation in public planning processes is one of the hallmarks of American democracy. Transparency, intentionality, and inclusiveness are essential to effective planning in the 21st century, whether planning efforts ... More »

Workforce Assessments: Fears and Facts

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Assessments are more important than ever in the current government climate, which emphasizes accountability, transparency, and performance improvement. By providing actionable information that is needed to make wise and informed... More »

Strategic Public Sector Learning and Development

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From fighting terrorism abroad to managing the economic recovery here at home, the U.S. government has taken on more new roles and responsibilities in recent years than ever before in its history. Thats translating into expanded... More »

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