Base of Support: Providing Participant Guides for Online Learning

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Nanette Miner

When moving from classroom-based training to the online environment, most instructional designers do away with the participant guide, thinking, "Who would use a participant guide while sitting alone at their desks?" This may be the primary reason why online learning com... More »

There Is a Lot More to Training Than Training

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Ara Bouloutian

Those dedicated to the training function work energetically to help people develop and improve skills for the purpose of optimizing performance. However, no matter how hard anyone works at training, very often, the expectation of viewing significant behavior change and ... More »

Training at Lowe’s: Let’s Learn Something Together

Pat Galagan

Founded in 1946, Lowe's has grown from a single small hardware store in North Carolina to the second largest home improvement retailer worldwide and the seventh largest retailer in the United States. The company enjoyed steady growth for many decades, taking advantage o... More »

Workforce Assessments: Fears and Facts

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Shelley Kirkpatrick

Assessments are more important than ever in the current government climate, which emphasizes accountability, transparency, and performance improvement. By providing actionable information that is needed to make wise and informed... More »

Think Differently: Update Your Stats to Unlock Outcomes

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Daniel Forrester

It has been more than 15 years since the CompStat management model was first introduced by the New York City Police Department (NYPD), sparking a movement that has profoundly affected public administration. CompStat has been suc... More »